AI Agent

  • Updated on Apr 3, 2026
  • Published on Jun 13, 2025
  • 1 minute(s) read
  • Eda Koçarslan
  • Suara Atay
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It is further explained the configuration steps to use Generative Q&A feature through Sestek AI Agent. When Agent Assist is sold as premium package and with AI Agent itegration, this method can be used.

Configuration Steps

Prerequisites

You must have a AI Agent client to use AI Agent APIs. This client will be created by Salesop/Support teams.
The client must have orchestrator_external scope.

CA Configurations

  1. Go to related CA tenant, Administration > Settings > Agent Assist. In AI Agent Integration tab, the settings below should be filled:

    1. API address: AI Agent API endpoint to be used, e.g. https://eu.va.knovvu.com/magpie/ext-api/messages/synchronized
    2. Identity base URL: should be the identity URL of related AI Agent environment, e.g. https://identity.eu.va.knovvu.com
    3. Client ID: Client ID of VA in the format of VA.{tenantName}.Guid
    4. Client secret: Secret value of AI Agent client.
      image.png

  2. Go to related CA tenant, Administration > Settings > Agent Assist. In Generative Q&A tab, the settings below should be filled:

    1. Service: must be AI Agent
    2. Project: must be the AI Agent project name.
      image.png

AI Agent Configurations

  1. Go to related AI Agent tenant and create a project according to your needs. The project must contain Generative Q&A node.
Sample project:

This AI Agent project answers Agent Assist related questions.
RTG_sample_genQA_project_9_16_2025_9_04_AM.zip

  1. Publish the project.