Version 4.25

September 5, 2024

New Features and Enhancements

Virtual Agent (VA) Integration-Personal Assistant for Agents:
Agents can now leverage the Virtual Agent (VA) through webchat integration as their personal assistant. This allows them to ask questions and complete tasks directly within the agent interface, streamlining workflows and increasing productivity. By enabling faster access to information and actions, this feature also helps improve overall customer satisfaction.

Improvements

Minor UI Enhancements:
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.

Minor Bug Fixes:
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.