KnovvuVAErrorLogs

Meaning

This alert is triggered when a Virtual Agent service generates more than 100 error-level logs within a 5-minute period (excluding the usher container). It indicates a potential malfunction or instability in the service. The alert fires at a critical level if the issue persists for 1 minute.

Impact

High error volume can indicate:

• Service disruptions or degraded behavior.
• Increased failure rate in user interactions.
• Risk of log storage overflow or reduced observability.

Diagnosis

• Identify the service from the alert label.
• Check recent logs for common patterns or repeated exceptions.
• Correlate with recent deployments or traffic spikes.

Mitigation

• Restart the affected service if necessary.
• Roll back recent changes or hotfix issues.
• Escalate to engineering if errors persist or impact production behavior.