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In order to perform the steps further explained, the services required for Twilio integration must be deployed in the desired cloud environment. You may contact devopssupport@sestek.com for the deployment-related inquiries.
Twilio Integration Configuration Steps
In order for a customer to use the Twilio-Knovvu Analytics integration, this integration must be defined for the customer's tenant.
As the first step, the admin needs to login to the desired environment as a host and enable the Twilio feature for the tenant who will use this integration.
- Login as host.
- Enter the Tenants page under the Saas menu as seen below.
- Next to the desired tenant's name, click on the Actions button and then Features.
- Twilio integration feature can be seen on the opened page and should be enabled here.
Then, the admin needs to assign the Twilio integration service to the relevant tenant.
- To do this, the admin should enter the Integration page under Administration in the menu as seen below.
- All services in the environment can be seen on this page. By clicking on the TwilioProducer, the user must enter the service whose status is waiting for configuration. The tenant information should be entered into tenantId field.
- After clicking on Save, the waiting for configuration status of the service will be switched to running, which means Twilio integration is ready to be used by the customer.
Once the integration service starts running successfully, the admin should make the required settings on tenant's side.
- Login as the tenant.
- Enter the Settings page under Administration in the menu. The information that needs to be entered for the Twilio integration to work can be seen below under the Twilio Integration tab.
This information is the customer's Twilio information and will be transmitted by the customer. You may check Required Twilio Information for more details or to guide the customer.
Twilio integration Source Name should be Default Api Source.
To learn about Twilio settings used for testing purposes, please contact marketplace@sestek.com or check Marketplace Integrations team's tfs board.