Version 4.11

Q1 2026 (Jan–Mar 2026)

Call Duration Alerts for Agents in RTG
Agents now receive a real-time notification when a call runs longer than a configurable duration threshold, helping teams keep average handle time in check and prompting agents to wrap up long conversations sooner.
PII Masking Configuration Page
Administrators can now enable and configure data masking directly from a new settings page. Tenants can choose between Dynamic Masking (hides personal data on-screen only) or Static Masking (permanently redacts data in the database), and select exactly which categories of personal information — names, phone numbers, financial data, and more — should be masked, by language.
New Kore.ai Integration Node
A new Data Flow node adds native integration with Kore.ai, enabling customers such as Mashreq Bank to route conversations through Kore.ai-powered virtual agents, complete with a refreshed icon and visual styling consistent with other nodes.

Notification Limits for Copilot Alerts
Supervisors can now cap how many keyword-match or call-quality notifications Copilot sends per call, reducing alert fatigue so agents can focus on the most critical warnings instead of repeated pop-ups.
Faster Speech Recognition with Early Silence Detection
A new "Early Silence Trigger" option lets the system detect short pauses in speech before the caller has fully finished talking, allowing audio to be processed and forwarded to recognition earlier and reducing overall response latency.
External Session Tracking for WebSocket Streams
Stream-based sessions connected via WebSocket now carry an external session identifier, improving traceability for integrations that rely on real-time audio streaming.
Strengthened Tenant Security for Credential Usage
The platform now validates at runtime that any credential used by a Data Flow node actually belongs to the correct tenant, automatically halting the flow with a clear error if a mismatch is detected — closing a long-standing security gap.

Fixed an Error in the TTS WebSocket Node
Resolved an issue causing errors in the TTS WebSocket node within Data Flow.
Fixed a Display Issue on the Data Flow Reports Page
Resolved an issue where results on the Reports page did not properly fill the screen.
Fixed Missing Icon and Color for the Kore.ai Node
Resolved an issue where the Kore.ai node was missing its intended icon and color styling.
Fixed Missing Reports When Disconnecting Before a Stop Response
Resolved an issue where disconnecting before a Stop Response was received could result in no report being generated for that session.