Version 4.1
19 December, 2025
Enhancements
VA
- External APIs for Third-Party Knowledge Management Integration:
External APIs have been introduced to enable seamless integration with third-party knowledge management systems, allowing organizations to connect and synchronize their existing knowledge bases with the Virtual Agent platform.
Improvements
- Conversations Page Audio Player Enhancement:
The audio player on the Conversations page has been enhanced to provide improved playback controls and a better user experience when reviewing session recordings.
VA
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Minor UI Improvements:
Several minor improvements have been made to the user interface to enhance user experience and usability. -
Minor Bug Fixes:
Various minor bugs have been addressed to improve overall system stability and performance.