Version 4.0

  • Updated on Dec 9, 2025
  • Published on Nov 26, 2025
  • 3 minute(s) read
  • eA
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Version 4.0

9 December, 2025

Enhancements

VA

  • Knowledge Base Developments:
    Knowledge bases are now available, providing comprehensive content management and AI-powered retrieval capabilities.

    • Knowledge Base Creation Wizard:
      A step-by-step creation wizard has been introduced for setting up knowledge bases, simplifying configuration through three guided stages: General Settings, Document Processing, and Chunking Strategy. The wizard ensures all required fields are completed before proceeding and prevents changes to critical embedding configurations after creation.

    • Knowledge Base Page:
      A new Knowledge Bases page has been introduced for managing all knowledge bases within a project.

    • Knowledge Base Data Sources Page:
      A new Data Sources page has been introduced within knowledge base settings, allowing users to upload and manage documents and websites for training.

    • Edit Knowledge Base:
      Knowledge base settings can now be modified after creation through an enhanced edit mode, with critical embedding configurations protected from changes to maintain data integrity.

    • Delete Knowledge Base:
      Knowledge bases can now be permanently deleted along with all associated data.

    • Retrieve Training Status of Documents and Websites in a Knowledge Base:
      Real-time training status monitoring is now available, displaying progress stages including "Processing," "Indexed," and "Failed," ensuring complete visibility into content readiness.

    • Delete Data Source from Knowledge Base:
      Users can now remove unwanted documents and websites directly from a knowledge base, providing better control over knowledge base content.

    • Knowledge Base Versioning:
      Knowledge bases now support versioning through project publishing, enabling the controlled deployment of content across project versions. When a project is published, all knowledge bases are automatically cloned to the target version, with real-time progress tracking through dedicated status indicators including "Cloning," "Ready," "Not Ready," and "Cloning Failed." The system ensures data integrity by requiring all knowledge bases to be in "Ready" status before allowing project publication.

    • Knowledge Base File Size Limits per Tenant:
      Tenant-specific file size limits can now be configured for knowledge base content, ensuring optimal resource allocation and efficient storage management.

  • "Knowledge Retrieval" Tool Type for AI Agents:
    AI Agents now support a new "Knowledge Retrieval" tool type, enabling direct integration with knowledge bases to search and retrieve relevant information. This enhancement reduces integration effort and improves response accuracy.

  • Ask LLM Node:
    A new "Ask LLM" node has been introduced to the node palette, enabling flow designers to send chat completion requests directly to their preferred LLM provider without requiring knowledge bases or external URLs. This node leverages preconfigured LLM configurations, eliminating the need to enter API keys for each request manually and streamlining the design process.

  • Customer Rating Trends Graph on Dashboard:
    A new "Customer Rating Trends" graph has been added to the dashboard, displaying rating distribution and trends over time. This visualization provides insights into customer satisfaction and helps identify areas for service improvement.

  • AI Usage Disclaimer:
    An AI Usage Disclaimer has been introduced to inform users that the product utilizes artificial intelligence, ensuring transparency and supporting compliance requirements.

  • PoC for Asynchronous HTTP Node Execution:
    A PoC has been completed for asynchronous HTTP node execution, enabling flows to proceed immediately without waiting for external API responses, reducing conversation delays and improving response times.

  • Tagalog Language Support:
    Tagalog language support has been added across NLU, text normalization, and sentence embedding modules, expanding the platform's multilingual capabilities.

Improvements

VA

  • Sentiment Graphics Color Adjustment on Dashboard:
    The color scheme for sentiment graphics on the dashboard has been updated for better clarity and consistency.

  • Session Count Alignment Across Portal, Dashboard, and Conversation Pages:
    Session counts are now consistently displayed across the portal, dashboard, and conversation pages through improved license validation and tracking mechanisms.

  • ELK Field Structure Optimization:
    Redundant and duplicate fields in ELK logs have been reorganized to enhance data clarity, improve query performance, and increase overall system observability.

  • Project Deletion and Versioning Cleanup:
    A cleanup mechanism now automatically removes all associated resources when projects are deleted or old knowledge base versions exceed retention limits.

  • Automatic Cleanup of Old Notification Center Files:
    Files and notifications older than one month are now automatically removed from the notification center

  • Knowledge Base Improvements:
    Minor enhancements have been made to the knowledge base, including UI improvements and localization updates.

  • Minor UI Improvements:
    Several minor improvements have been made to the user interface to enhance user experience and usability.

  • Minor Bug Fixes:
    Various minor bugs have been addressed to improve overall system stability and performance.