Version 4.17

Named Entity Recognition Detection:
The system can now detect various types of named entities and presents them on conversation details. Detected entities: Number, Currency, Date, Date period, Month, Year, Month-year, Time, Duration, Phone number, IBAN, E-mail, National ID (Only for Turkey: TCKN)
Draft Saving Option for Evaluations:
Evaluators can now save evaluations as drafts, allowing them to return and complete them later if needed.
Visibility of Idle Users on User Page:
Idle users are now visible on the user page, allowing for easier management and deactivation to enhance security.
Phrase Suggestions in English for Category Builder:
The phrase suggestion feature in the category builder now offers suggestions in English, expanding its utility.
RTG Live Listen:
Enhanced functionality now empowers supervisors with the capability to actively listen active conversations conducted by their agents in real-time, providing increased oversight and support.

Restriction on Retraining Actions:
Users are now restricted from triggering AI categorization training multiple times to prevent queue accumulation. Training can only be initiated if no other action is in progress.
Default Encryption Setting for MinIO in New Tenants:
The default setting for MinIO encryption in new tenants has been changed from disabled to enabled.
Addition of "See All Categories" Permission:
Authorized users can now manage private categories, providing better collaboration and management capabilities.
Refactoring of Feature Order:
The order of features has been reorganized for improved usability and navigation.
Prevention of Activation for Assignments with Passive Forms:
Assignments containing passive evaluation forms cannot be activated without activating the associated form, enhancing evaluation process security.
Minor UI Enhancements:
Several minor improvements have been implemented to enhance the user interface for a better user experience.
Minor Bug Fixes:
Various minor bugs have been addressed to improve overall system stability and performance.