Version 4.17

Version 4.17

May 9, 2024

Enhancements

• Named Entity Recognition Detection:
  The system can now detect various types of named entities and presents them on conversation details. Detected entities: Number, Currency, Date, Date period, Month, Year, Month-year, Time, Duration, Phone number, IBAN, E-mail, National ID (Only for Turkey: TCKN)

• Draft Saving Option for Evaluations:
  Evaluators can now save evaluations as drafts, allowing them to return and complete them later if needed.

• Visibility of Idle Users on User Page:
  Idle users are now visible on the user page, allowing for easier management and deactivation to enhance security.

• Phrase Suggestions in English for Category Builder:
  The phrase suggestion feature in the category builder now offers suggestions in English, expanding its utility.

• RTG Live Listen:
  Enhanced functionality now empowers supervisors with the capability to actively listen active conversations conducted by their agents in real-time, providing increased oversight and support.

Improvements

• Restriction on Retraining Actions:
  Users are now restricted from triggering AI categorization training multiple times to prevent queue accumulation. Training can only be initiated if no other action is in progress.

• Default Encryption Setting for MinIO in New Tenants:
  The default setting for MinIO encryption in new tenants has been changed from disabled to enabled.

• Addition of "See All Categories" Permission:
  Authorized users can now manage private categories, providing better collaboration and management capabilities.

• Refactoring of Feature Order:
  The order of features has been reorganized for improved usability and navigation.

• Prevention of Activation for Assignments with Passive Forms:
  Assignments containing passive evaluation forms cannot be activated without activating the associated form, enhancing evaluation process security.

• Minor UI Enhancements:
  Several minor improvements have been implemented to enhance the user interface for a better user experience.

• Minor Bug Fixes:
  Various minor bugs have been addressed to improve overall system stability and performance.