Version 4.33

Version 4.33

December 20, 2024

Enhancements

Text Search in Email Type Conversations
Introduced text search in categories for improving the usability and functionality for email-type conversations.

Logical Operators in Search
Implemented NEAR and NOT operators in quick search and integrated them into the search guide, providing users with more precision in search queries.

Phrase Details for Export:
Added phrase details in Excel export for user-defined categories, enhancing data clarity.

Channel-Based Quick Search
Enabled quick search functionality using AND/OR operators, along with date-limiting options for advanced filtering capabilities.

New Filters for Call Analysis
Added "Hold Duration" and "Hold Count" filters to the analytics toolkit, enabling better segmentation and analysis of call data.

Evaluation Results Enhancement
Incorporated question scores into automatic evaluation results for Excel export, streamlining access to detailed performance data.

Call and Screen Record Integration
Enabled seamless reception of calls and screen recordings from different sources to improve user workflows.

Improvements

Default Masking Entities
Masking entities now default to a checked state, reinforcing compliance and ensuring data privacy by default.

Updated Masking Settings
The masking mode has been set to "Replace with entity type" by default, enhancing security and simplifying the configuration process.

Full-Time Equivalent (FTE) Parameter
A Full-Time Equivalent (FTE) parameter has been added to settings, enabling better tracking of resources and operational efficiency.