Version 5.16

Version 5.16

September 5, 2025

Enhancements

Department Distribution in Reports
Users can now visualize how conversations are distributed across departments in dynamic reports, making it easier to spot trends and compare performance.

Custom Conversation Views
Users can now choose which attached data columns appear in the Conversations page, tailoring the view to their needs.

Evaluting the Analyzed Conversations
Evaluations over the assignments can only apply to conversations that have been analyzed, ensuring data quality.

Full Department Path Visibility
Instead of only seeing the department name, users now see the complete department path for each conversation, providing better context.

Azure Configuration Update
Resource naming conventions have been updated to use API Base, ensuring consistency and simplifying configuration.

Data Feeder
Conversation metadata, transcripts, sentiment, acoustic, and emotion results are now automatically published to RabbitMQ. This makes it possible to integrate richer analytics with other systems in real-time.

Improvements

Work Continuity
The system remembers the last reviewed conversation and preselected channel information, helping users pick up exactly where they left off.

Smarter Evaluation Filters
When evaluations are accessed via email links, the filters on the Evaluation Results page are automatically applied, saving time and effort.

Minor UI Enhancements
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.

Minor Bug Fixes
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.