Version 5.15

  • Published on Sep 1, 2025
  • 1 minute(s) read
  • CA
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Version 5.15

August 29, 2025

Enhancements

Batch Role & Department Update
Administrators can update roles and departments in bulk, reducing manual effort and improving efficiency in user management.

Category Group Move & Inline Rename
Users can now move entire category groups and rename them inline. This improves usability and speeds up category management workflows.

Duplicate Function for Category Items
All category items now support a "Duplicate" function. This simplifies creating similar rules and reduces configuration time.

Multiple Selection for Attached Data Items
Category configuration now supports selecting multiple attached data items simultaneously, allowing more flexible rule creation.

Min/Max Duration Interval Filter
A new filter enables defining both minimum and maximum duration intervals. This allows for more precise analysis of conversations based on length.

Estimated CSAT in Excel Exports
Exported conversation lists in Excel now include an estimated CSAT score, providing customer satisfaction insights directly in reports.

Categories & Sentiment Access for Unauthorized Users
Even unauthorized users can now view categories and sentiment features in conversations, ensuring transparency while maintaining system security.

Copy Item in Conversations Page
Users can now copy conversation items directly from the Conversations page, simplifying information sharing and note-taking.

Virtual Agent Integration Enhancements
A new capability allows POSTing agents and departments specifically for virtual agent integrations. A "Virtual Agent" role should be added to the OpenID application to use this functionality.

Improvements

Improved Sentiment Analysis Error Handling
The system now properly handles failed sentiment analysis cases, ensuring stability and preventing incomplete or misleading results.

Minor UI Enhancements
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.

Minor Bug Fixes
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.