Version 5.19

  • Published on Oct 15, 2025
  • 1 minute(s) read
  • CA
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Version 5.19

October 15, 2025

Enhancements

Editable Number of Conversations per Agent
Supervisors can now edit the number of conversations assigned per agent, allowing more flexible workload management and better resource distribution.

Export Evaluation Answers with Selected Options
Evaluation reports now include both the answers and the selected options in exports, improving transparency and enabling deeper QA analysis.

New Attribute in GET/users Response
A new isValid field has been added to the GET/users API response to indicate user validity status, supporting better data integrity and system checks.

GET Question-Based Evaluation Results API
A new API method has been added to retrieve question-based evaluation results, providing more detailed and accessible evaluation insights.

Updated Sentiment Distribution Excel Export
The Sentiment Distribution Excel export has been revised to include Negative Conversation Count, Neutral Conversation Count, Positive Sentiment Conversation, Total Conversation Count
This provides clearer sentiment segmentation per category for improved reporting.

Improvements

Navigating Transcript via Sentiment Graph
Users can now navigate through the conversation transcript directly from the sentiment graph, even when the player is not active. This enhances usability and provides a faster way to locate emotional shifts in the dialogue.

OpenTelemetry Implementation Across All Applications
OpenTelemetry has been fully implemented across all applications, standardizing telemetry data collection and improving observability, performance monitoring, and traceability.

Minor UI Enhancements
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.

Minor Bug Fixes
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.