Requirements

The server requirements of SESTEK Virtual Agent solution are further defined.

Important Notes:

• Database may be named:

  • VA:
    • SestekRaven
    • VAReporting
    • OutboundManager
    • BotHub
  • ML:
    • SestekAI
  • LC:
    • SestekLiveChat
  • Core:
    • sr
    • tts
    • lms

• For more information about Core requirements, please continue with the following links;

  • SR Requirements
  • TTS Requirements

• Cluster requirements are defined for OpenShift and Kubernetes platforms.

• The requested hardware must be provided upfront. It will not be possible to monitor and increase resources later.

• Customers are responsible for providing the exact required hardware. Using lower specifications could lead to misunderstandings and misaddressed issues related to performance problems.

• All services may be located on virtual machines if the following conditions are satisfied:

  • VM resources should be assigned and dedicated only for Virtual Agent and Machine Learning services.

  • The physical servers hosting the VMs must have at least the same number of logical cores as the VM cores.

  • No-expiration rule for user passwords.

  • A single VM resource is considered as 8 cores and 16 GB RAM or will be defined specifically during hardware sizing calculations.

  • The license machine must be Windows Server 2016 or newer.

  • Minimum connection speed should be 100 Mb/s.

• If Agentic AI, Knowledge Base or any other add-on Generative AI features are used, the customer must provide network access and necessary permissions to the required endpoints.

Database Notes:

• Database maintenance tasks, such as periodic backups and replication, are expected to be handled by the customer's own database management resources.

• PostgreSQL versions 12, 13, and 14 are officially supported. The collation should be set as "en-u-ks-primary."

• If PostgreSQL 14 is used, the operating system must have libicu version 54 or above installed to ensure compatibility.

• Like queries collation: "en-US-x-icu" for common cases.

• If Microsoft SQL is used as a database management system, it must be version 2016 or newer.

• A dedicated MS SQL Server database user must be created and granted db_owner privileges on the target database. Please note that SESTEK products do not support Windows Authentication for MS SQL Server.

• For MSSQL, the required collation is SQL_Latin1_General_CP1_CI_AS.

• If the customer uses a consolidated database, it may be utilized for the project.

• Permission to connect to the database must be granted to the database user.

• All databases within the same product group could use the same database user credentials.

  • VA databases (SestekRaven, VAReporting, OutboundManager, BotHub): Single shared credential.
  • ML databases (SestekAI): Single shared credential.
  • LC databases (SestekLiveChat): Single shared credential.
  • Core databases (lms, sr, tts): Single shared credential.

• Database User Role:

  • If the database is not clustered; Server Role must be sysadmin.
  • If the database is clustered and sysadmin authorization cannot be provided, the Server Role must be set to public.
  • View server state permission must be granted for the database user.

Connectivity (Communication) Matrix

Management Services

Terms Glossary