Release Date: 06.06.2023
Breaking Changes!
N/A
1. ENHANCEMENTS
1.1. Knovvu VA
• Knovvu VA is integrated with the Sentiment service so that the sentiment score of the conversations can be calculated now. The sentiment service is hosted at Knovvu ML and two types of requests can be sent to the endpoint as “dialogue type” and “utterance type”.
• Sentiment score is kept as a Global Variable so if a conversation is not going very well with a customer, different solutions can be offered by checking the “SentimentScore”.
• Sentiment Trends and Average Sentiment Score graphs are shown in the dashboard so customers’ behavior can be tracked in there on a regular basis.
• It is now possible to publish a project and go immediately live during the session. There is a toggle placed on the project settings as “Graceful Publish” and when it is off, all sessions are ended so that users don’t have to wait for cache timeout for 15mins.
• VA/ML/LC – When a user forgets his password, a reset link is sent to his email address.
• When there is no project in a tenant, project selection is made non-mandatory. And if the project is deleted by the customer, it was shown in the dashboard before. It is made that the project is deleted from the LocalStorage so deleted projects do not appear on the dashboard anymore.
2. IMPROVEMENTS
2.1. Knovvu VA
• Entity extraction algorithm is improved.
• If an output other than "confirmation" is exited in the intent flow, the utterance is sent to "entity extraction" and it is filled if the entities are full again.
• Multiple text responses are accumulated for Sync API. When two or more say nodes are used sequentially, the utterances are kept in order and sent as one response.
• When creating a new Virtual Agent and a new prebuilt template is added, “add button” is made passive and a loader is seen so that prebuilt templates are not added twice.
• When a project is created from scratch, some nodes appear in the project flow by default, so it became easier to design a project.
• In the grid (Project, VA, integrations), the “Modified Date” column appeared as “--” when it is empty. Instead, "CreationDate" is shown.
3. KNOWN ISSUES – FIXES
3.1. Knovvu VA
• An internal error was taken in the action part of the VA when a new VA is created and not connected to a project.
• When 2 virtual agents were added to the project, a different virtual agent appeared in the node.
• Information icon was shown in the TestChat when a node is saved without filling the mandatory fields. It is fixed that information icon is now appearing on the node itself.
• The dynamic context that was created in the project were displayed by other virtual agents that are not connected to the project.
• Only “GET” method was listed in the method dropdown on the HTTP node, it is fixed.
• Only primary languages were listed on the Confirmation node, it is made that additional languages are also listed.
• Tenants could see the other tenants’ project names of SR/TTS integrations created by the hosts.
• An error was taken when a virtual agent is added to the project later after it is created.
• Matched intents were not showing in Intent overview graph.
• Average rating graph looked empty and ratings were not written DB. The problem is fixed.
• When a new tenant and VA is created and a prebuilt which contains Global Entity was added, an error was taken.
• When a new tenant and VA is created and Add Entity is clicked, no global entities were listed in the select box.
• When the test chat was refreshed with the microphone turned on, it remained open.
• When a sentence contained positive and negative words at the same time, it got out from the out port in the confirmation node.
• When clicked on the Projects tab, Project names were not seen.
• When more than one filter selection was applied on the Dashboard, selected items were not seen fully in the selection area.
• In the condition node, when a variable is created and the condition is chosen as null, an error was taken.
• In the HTTP node, when an URL is written and the dynamic context is deleted, the whole URL was deleted.
• When a WebChat integration is edited (color change or name is applied), changes were not shown in the project area. It is fixed by showing the user a pop-up about the changes that are not saved.
• Translation of the sequential toggle is changed in Turkish.
• After the entity name is changed, the name is updated in the variable node but did not work properly. It is fixed.