Version 1.99

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Version 1.99

5 December, 2024

VA

Improvements

  • Outbound Call Requests Reporting:
    VA users can now access detailed analytics to optimize customer engagement and strategize more effectively for future calls. Users can see the status of the call, completed calls, totals calls etc.

  • Webhook Listener Node:
    The new webhook listener node lets VA users return to the flow and pick up right where they left off after completing payment, authentication, or other processes.

  • Getting Retrieved Chunk Content from GenQ&A Service:
    Content field in the results allows users to see document excerpts related to their queries, ensuring transparency and confidence in the service's relevance and accuracy.

  • Minor UI Improvements:
    Several minor improvements have been made to the user interface to enhance user experience and usability.

  • Minor Bug Fixes:
    Various minor bugs have been addressed to improve overall system stability and performance.

LC

Improvements

  • LC Transfer with History Including Files
    Live agents can now view user-shared files in the chat history when receiving chatbot-transferred conversations. File links remain valid for 60 minutes, ensuring secure and efficient handling of user-provided documents.