Version 1.99
5 December, 2024
VA
Improvements
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Outbound Call Requests Reporting:
VA users can now access detailed analytics to optimize customer engagement and strategize more effectively for future calls. Users can see the status of the call, completed calls, totals calls etc. -
Webhook Listener Node:
The new webhook listener node lets VA users return to the flow and pick up right where they left off after completing payment, authentication, or other processes. -
Getting Retrieved Chunk Content from GenQ&A Service:
Content field in the results allows users to see document excerpts related to their queries, ensuring transparency and confidence in the service's relevance and accuracy.
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Minor UI Improvements:
Several minor improvements have been made to the user interface to enhance user experience and usability. -
Minor Bug Fixes:
Various minor bugs have been addressed to improve overall system stability and performance.
LC
Improvements
- LC Transfer with History Including Files
Live agents can now view user-shared files in the chat history when receiving chatbot-transferred conversations. File links remain valid for 60 minutes, ensuring secure and efficient handling of user-provided documents.