| On-Premise & Cloud Availability |
Supports both on-premise and cloud deployment models, giving organizations the flexibility to meet their security, compliance, and infrastructure requirements. |
| Seamless Conversation Flow |
When both parties understand each other's language, the system intelligently steps back, allowing natural conversation to flow without unnecessary translation. |
| Multilingual Service |
Enables call centers to serve a diverse international caller base, facilitating global market expansion while making operations more caller-centric, efficient, and globally accessible. |
| Automatic Language Detection |
Automatically detects the caller's spoken language in real time and configures translation accordingly, eliminating the need for language selection menus or multilingual agent routing. |
| Agent Copilot |
Provides agents with a unified control panel to manage translation settings, audio preferences, and language selection on the fly. Embeds directly into call center platforms for a seamless workflow. |
| Customizable Audio Playback |
Agents can customize how they receive translations, whether as on-screen transcriptions while hearing the caller's original voice, or as synthesized speech for both the caller's and their own translated voices. |
| Barge-in Support |
Advanced barge-in support ensures smooth turn-taking, allowing speakers to interrupt naturally without waiting for the TTS system to finish. |
| Comfort Noise Support |
The system introduces subtle background sounds during brief processing delays, creating a more natural conversational rhythm while translations are being generated. |
| Multi-Engine Translation |
Leverages multiple translation providers and LLMs, as well as offline models, to ensure maximum accuracy and language coverage. |
| Diverse TTS Options |
Offers a wide selection of TTS providers including Sestek, ElevenLabs, Azure, and OpenAI for realistic voice synthesis and tone customization. |
| Real-Time Sentiment Analysis |
Displays caller sentiment live within the Agent Copilot interface, enabling agents to gauge emotional tone and adapt their approach accordingly. |
