Zoom Settings

For a customer to use Zoom-Knovvu Analytics integration, some settings must be made on customer's Zoom account. These settings can be done by the Zoom account owner.

Agents whose meetings will be received and analyzed by Knovvu Analytics must be added as users under the Zoom admin account and the necessary licenses must be granted to these users.

1. Zoom admin should login to the portal: https://zoom.us/signin

2. The users are listed under User Management on the left-side menu.

3. To edit a user's Zoom settings, click on the relevant user and open the user's profile.

4. Click on Recording under the Settings tab.

5. The Zoom settings of the users whose calls will be analyzed should be as follows.

For demo purposes

If it is requested to make Zoom-CA integration demo using a Sestek employee's own Zoom account; this person's account should be added as a sub-unit under the cr@sestek.com's Zoom account, where Zoom integration developments are made.

You may contact marketplace@sestek.com to add the account.

1. User Type must be Licensed.

2. The user's Zoom settings should be as mentioned above.