Knovvu VA

  • Updated on Sep 16, 2025
  • Published on Jun 13, 2025
  • 1 minute(s) read
  • Eda Koçarslan
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It is further explained the configuration steps to use Generative Q&A feature through Knovvu Virtual Agent. When RTG is sold as premium package and with VA itegration, this method can be used.

Configuration Steps

Prerequisites

You must have a VA client to use Knovvu VA APIs. This client will be created by Salesop/Support teams.
The client must have orchestrator_external scope.

CA Configurations

  1. Go to related CA tenant, Administration > Settings > Real-time Guidance. In VA Integration tab, the settings below should be filled:

    1. API address: VA API endpoint to be used, e.g. https://eu.va.knovvu.com/magpie/ext-api/messages/synchronized
    2. Identity base URL: should be the identity URL of related VA environment, e.g. https://identity.eu.va.knovvu.com
    3. Client ID: Client ID of VA in the format of VA.{tenantName}.Guid
    4. Client secret: Secret value of VA client.
      image.png

  2. Go to related CA tenant, Administration > Settings > Real-time Guidance. In Generative Q&A tab, the settings below should be filled:

    1. Service: must be Knovvu VA
    2. Project: must be the VA poject name.
      image.png

VA Configurations

  1. Go to related VA tenant and create a project according to your needs. The project must contain Generative Q&A node.
Sample project:

This VA project answers Real-Time Guidance related questions.

RTG_sample_genQA_project_9_16_2025_9_04_AM.zip

  1. Publish the project.