Version 4.7

Enhancements

• Dynamic Data Masking: Introducing Dynamic Data Masking to enhance data security! Mask sensitive information dynamically based on user roles and permissions.
• Evaluation Results Enhancement: Users can now view evaluation results from past versions. Improved evaluation details with a version filter in the evaluation form.
• On-Premise License Server Integration: Feature to receive feature related updates from the license server for on-premises environments. Seamless integration for timely updates without compromising security.
• New Reporting Features: Question-Based Agent Performance Reporting: Introducing question-based agent performance reporting for detailed insights. Evaluate agent performance based on specific questions and metrics.
• New Reporting Features: Question-Based Evaluator Performance Reporting: Evaluate evaluator performance with a focus on specific questions and criteria. Enhance the feedback process with targeted reporting.
• New Reporting Feature: Section-Based Reporting: Section-based reporting for a granular analysis of different aspects. Gain detailed insights into specific sections for improved decision-making.
• Trend Analysis: Departments or Agents: Trend analysis feature to track performance trends based on departments or individual agents. Identify patterns and areas for improvement at a departmental or agent level.
• Trend Analysis: Monthly Forecasting: Forecast monthly values for trend analysis. Plan and adapt strategies based on predicted trends for the upcoming months.
• Christmas Theme: Spread cheer with the new Christmas theme!

Improvements

• Showing mandotary fields in Screen Recording Profiles
• Objection limit description has been corrected
• Converation date filter is no longer be cleared with the clear button.
• Unknown sentiment status has been added for the conversations that doesnt have any sentiment value.
• Bug fix: Adding license defect
• Bug fix: Analytics reporting excel export error
• Bug fix: Agent performance export results error
• Bug fix: Including ordinary categories to the reports
• Bug fix: Question based AQM reports assignment filter defect
• Bug fix: Appearing of analysis feature related items on UI
• Minor UI imrovements
• Minor bug fixes