Version 4.8

Enhancements

• Question-Based Evaluator Performance Reporting: Gain deeper insights into agent performance with the introduction of question-based scores for evaluators, facilitating more effective evaluation and improvement strategies.
• AQM Reports Enhancement - Max and Min Values Display: AQM Reports now provide a comprehensive view by displaying the maximum and minimum values of evaluation forms, empowering thorough analysis and assessment.
• PBX Number Parameter in User API Methods: Introducing the ability to include PBX numbers as parameters in both POST and PATCH User API Methods, enhancing user data management capabilities.
• Enhanced Security - Multi-Factor Authentication (MFA): Strengthen account security with the introduction of Multi-Factor Authentication, adding an extra layer of protection to user accounts.
• Department Search Enhancement: Departments can now be easily located using related search bars integrated into filters, simplifying navigation and streamlining access.
• AI Category Confidence Limit Removal: With Knovvu ML v1.71, the previous limitation on AI-generated category confidence levels has been eliminated, allowing for improved inference performance without confidence level restrictions.

Improvements

• Selecting the evaluation form version automatically in evaluation results page
• Removing hourly filters in reporting pages to improve the performance
• Minor UI Improvements
• Minor bug fixes