Version 5.31
June 22, 2026
Enhancements
A new Data Flow source has been seeded under Settings > Analytics > Definitions > Sources. This source defines the endpoint used for playing back call recordings. The default endpoint configuration is as follows:
{
"Endpoint": "http://core-wagtail.sestek-core:8080/{DataFlowLogRelativePath}"
}
No manual action is required for cloud deployments, as the Data Flow address is compatible across all cloud environments.
For on-premises deployments, product service URLs may differ. The endpoint defined within the Data Flow source must be updated to reflect the correct address using the format below:
{
"Endpoint": "http://{dataflow-service-address}.{core-namespace-name}:8080/audio-logs-v2?{DataFlowLogRelativePath}"
}
Unless customized during installation, {dataflow-service-address} defaults to core-wagtail and {core-namespace-name} defaults to sestek-core.
Post-Call Access to Agent Assist/VT Conversations
Agent Assist and Virtual Translator conversations are now accessible after the call has ended, extending visibility beyond real-time interactions. Supervisors and analysts can review completed Agent Assist/VT conversations directly from the Analytics – Conversations page, where full transcripts can be viewed and call recordings can be played back. This enhancement enables more thorough post-call analysis, quality monitoring, and performance evaluation without being limited to live session data.
New Source for Agent Assist/VT Conversations
A new source definition, Data Flow, has been seeded, enabling Agent Assist/VT conversations to be streamed and played back directly from the Analytics conversations page. This eliminates the need for manual source configuration and ensures that call recordings routed through Data Flow are immediately accessible to authorized users within the Analytics interface.
Improvements
Minor UI Enhancements
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.
Minor Bug Fixes
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.