Version 5.32
July 7, 2026
Enhancements
New VT Tab for Reports
A dedicated VT (Virtual Translator) tab has been added to the Analytics interface, positioned alongside the RTG tab and visible only for tenants with the VT feature enabled. The new Reports section under this tab provides at-a-glance metrics — including total call volume and average call duration — filterable by date and agent, giving VT customers direct visibility into translation usage and operational efficiency.
Filter for Critical Notifications (Seen Information)
A new Seen Information filter has been added to the Agent Assist, Moments page with three options: All, Seen, and Not Seen - Timeout. This makes it easier to track critical notifications that were closed due to timeout without being acknowledged by the agent.
Multi-Channel Selection in Scenarios
Channel selection in Agent Assist Scenarios now supports selecting Agent and Customer simultaneously via checkboxes, removing the need to create separate scenarios for each channel when the same logic applies to both.
Improvements
Minor UI Enhancements
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.
Minor Bug Fixes
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.