June 26, 2024
Enhancements
Dashboard for Chat-type Conversations:
The most recent enhancement broadens the solution's support to include multi-channel interactions including both voice and text channels. The updated dashboard enables supervisors to manage multiple chat-type conversations of the agents simultaneously, enhancing efficiency and response times. This improvement ensures a seamless and effective customer support experience across various communication channels.
Improvements
Minor UI Enhancements:
Several minor improvements have been implemented to enhance the user interface for a better user experience.
Minor Bug Fixes:
Various minor bugs have been addressed to improve overall system stability and performance.