June 4, 2024
Enhancements
Agent Application:
Agents and supervisors can utilize the agent application and supervisor dashboard to exchange messages. Additionally, agents can generate responses to customer inquiries using pre-existing documents through Generative AI.
Summarization
Supervisors can generate summaries of active conversations through Generative AI on supervisor dashboard.
Improvements
Minor UI Enhancements:
Several minor improvements have been implemented to enhance the user interface. These enhancements contribute to a better overall user experience by making the interface more intuitive and user-friendly.
Minor Bug Fixes:
Various minor bugs have been addressed to improve overall system stability and performance. These fixes contribute to a smoother and more reliable user experience.