May 22, 2024
Enhancements
RTG for Chat-type Conversations:
The most recent enhancement broadens the solution's support to include chat-type conversations. This means that agents and supervisors alike can effortlessly utilize the product for live chat interactions, enhancing their capacity to effectively manage and support teams across various communication channels.
Improvements
Minor UI Enhancements:
Several minor improvements have been implemented to enhance the user interface for a better user experience.
Minor Bug Fixes:
Various minor bugs have been addressed to improve overall system stability and performance.