Version 4.27
- 03 Oct 2024
- 1 Minute to read
- Contributors
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Version 4.27
- Updated on 03 Oct 2024
- 1 Minute to read
- Contributors
- Print
- PDF
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Version 4.27
October 1, 2024
Enhancements
Recognize Agents Immediately Following an Outstanding Interaction
This feature ensures that agents' exceptional performances are instantly recognized. Notifications such as "Double Delight" (x2), "Triple Triumph" (x3), "Quadra Kudos" (x4), and more will appear when customer sentiment is consecutively positive. If negative sentiment is detected, the process resets and starts again upon the next positive sentiment.
Improvements
Minor UI Enhancements:
Several minor improvements have been implemented to enhance the user interface. These enhancements make the interface more intuitive and user-friendly, contributing to a better overall user experience.
Minor Bug Fixes:
Various minor bugs have been addressed to improve overall system stability and performance. These fixes result in a smoother and more reliable user experience.
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