Version 4.3

Enhancements

• Statistical analysis and comparison according to the sentiment: Sentiment analysis details comparing two groups of conversations or a single detailed are now possible!
• More phrases in phrase analysis: More differentiating phrases are presented on the statistical comparison and anaysis pages.
• Objection limitation: Accepted objections are limited and the monthly accepted objection number can be configured from the settings.
• Feature based integration with LDM: Tenant features are controlled with the license information provided by LDM.
• Merged AI-generated categories: AI-generated categories can be merged now. Therefore more comprehensive categories categories can be created or similar categories can be merged as one.

Improvements

• Not available values and zero result presentations have been standardized.
• Licensing of import agent became the configurable from the settings.
• Default value of the AI-categorization inference settings has been set to 1 months.
• Retention event only resets the system date if complete conversational data has been deleted.
• Default value of email verification is enabled.
• Renaming AI-generated categories in exported excels.
• Enabling prebuild items when the system language has changed.
• Bug fix: LLM Based AI-generated categories
• Bug fix: RTL in Arabic transcripts
• Bug fix: Enabling filter saves in statistical comparison and analysis pages.
• Minor bug fixes.