Version 4.0

  • Updated on Mar 27, 2024
  • Published on Sep 13, 2023
  • 1 minute(s) read
  • CA
  • BŞ
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Breaking Changes

  • Analyze in detail in Statistical Comparison and Statistical Analysis: Full analysis feature is restricted with 10,000 sampling to provide faster results in statistical comparison and statistical analysis pages.

Enhancements

  • New Conversation Type Emails: Your emails can be delivered and viewed on the Knovvu Analytics user interface. You can read the details of an email, read the related thread and leave comments.
  • Detailed evaluation results excel export: Knovvu Analytics presents a detailed format of evaluation results in excel. You can see the scores, reasons and calibration details of each evaluation on excel.
  • Using Generative AI in topic creation: Using llm enables Knovvu Analytics to create more precise categories.
    Note: Text clustering service must be updated to v12 to use llm based method.
  • New Category Item Releasing Party : Relasing part information can be added to to the categories.
  • Excel Export in Statistical Comparison and Statistical Analysis: The generated analysis from statistical comparison and analysis can be exported in xlsx format.
  • New Supported Analysis Language: Hindi
  • Hold events on waveforms: Call hold events are now appear on the waveform.
  • Statistical comparison and analysis is capable of regenerating the previous results for the same conversation groups. Therefore you can present the previous results by using the same filters.
  • User Impersonation: Admin user can be enabled to impersonate (login with another user) for troubleshooting purposes.

Improvements

  • Changing externalId via API has been restricted.
  • Call max slience start & end values has been removed from analysis pages except waveforms.
  • Data formats of the excel has been changed to enable calculations.
  • For monitoring purposes automatic evaluation count is presented on Prometheus.
  • For monitoring purposes catagorized conversation count is presented on Prometheus.
  • Conversation number has been decreased to improve training time in AI generated categories.
  • Conversation number in converstaion list excel is decreased to improve the creation time and flexibility.
  • Mino bug fixes.
  • Minor UI Improvements.

Known Issues

  • Bug: Impersonation user name does not appear on conversation history logs.
  • Bug: Empty notification description for evaluation results.
  • Bug: Prev and next conversation buttons does not remember the selected tab.