Version 4.10

Enhancements

Predicted CSAT: Knovvu Analytics now predicts CSAT values, providing an instant overview of customer satisfaction on the Analytics Reports page.
IVR Hold Event in Waveforms: Enhance your understanding of customer interactions by visualizing the location of IVR conversations directly on the waveform.
Audio Playback on Conversations Page: Enjoy seamless playback of audio files directly from the Conversations page, streamlining your user experience.
Transcript Editing in Video Calls: Refine communication accuracy by editing video call transcripts directly within the application.
Service Credentials Security Enhancement: Strengthen security measures with the removal of service credential values from the Settings.

Improvements

Question-Based Reporting Calculation Improvement: The calculation for question-based reporting has been enhanced by considering question scores.
Increased Category Name Character Limit: The character limit for category names has been increased.
Addition of Category Indexing Performance Metrics: Performance metrics for category indexing have been added and can be reviewed using APM (Application Performance Monitoring).
Improved Performance for Non-FCR Tagging Non-FCR tagging performance has been enhanced by improving its concurrancy ability.
Automatic Deployment of Sentence Embedding Service: The Sentence Embedding service is now a prerequisite for creating AI-Generated Topics and is automatically deployed.
Bug Fix: Filtering Defect When Conversation Type Not Selected: Resolved a bug related to filtering when the conversation type has not been selected.
Bug Fix: Defect in Saving Category Builder: Addressed a bug related to saving in the category builder.
Minor UI Improvements: Made minor improvements to the user interface.
Minor Bug Fixes: Addressed various minor bugs for overall system stability and performance.

Known Issues

• Error in toast messages given according to the selected category limits.