Version 4.14

Estimated indexing performance:
Estimating the indexing performance is enabled to optimize resources.
Phrases indicating sentiment:
Phrases indicating sentiment is detected and presented on UI.
Equal evaluation for all agents:
During the assignments it is certain that all agents are evaluated equaly even a new agent has joined to the team.
Puzzel screen recording:
Screen Records received from Puzzel can be displayed on Knovvu Analytics UI.
Showing percentage of the matched conversations with the phrases in a category:
The users are enabled to see the dominant phrases causing category matching in Statistical Analysis page.
Finding uncategorized conversations:
Conversations that do not match any category can now be filtered, which was a highly requested feature by the customers. Thanks to this development, users can easily recognize new category needs and notice critical but forgotten categories by examining these conversations.
Undo feature for removed category group:
Removing a category groups by mistake is not a problem now. You have undo action.
Multiple direction selection:
Making a comprehensive analysis over a set of conversations from different directions is enabled by enabling multiple direction selection.
Importing RTG conversation as a chat for offline analysis:
RTG conversations can be imported to CA for offline analysis and analyzed, categorized or evaluated as a chat.

State notification for the Ask GenAI:
Knovvu Analytics let you know about the result status of a project created in Ask GenAI.
Last modifier information on categories:
Last modifier information has been added on categories page to monitor and inspect.
State validation of the categories defined in non-FCR:
The categories defined in non-FCR cannot be deactivated now.
Minor UI Improvements:
Several minor improvements have been made to the user interface to enhance user experience and usability.
Minor Bug Fixes:
Various minor bugs have been addressed to improve overall system stability and performance.